This privacy policy explains how we collect, use, retain, and protect your personal information when you use our casino app (the "Service"). We are committed to protecting your privacy and ensuring transparency about how we handle your data.
Your data is processed under these legal bases:
For players in Canada, Australia, New Zealand, and the Philippines: Additional consents and notices will be provided per local privacy law (PIPEDA, Privacy Act, etc.) at the time those markets open.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account profile (name, avatar, country) | Until account deletion | Core service delivery |
| Wallet & transaction ledger | 7 years | Regulatory & fraud audit trail |
| Game history (individual spins) | 1 year | Dispute resolution; older records archived |
| Friend graph & presence | Until account deletion | Social features |
| Crash logs & technical data | 90 days | Debugging & support |
| Analytics (aggregated) | 2 years | Service improvement |
Deleted accounts: After deletion, your display name, profile, and avatar are removed. Your wallet ledger is retained anonymized (linked to a deletion timestamp, not your identity) to preserve the integrity of the game economy and audit trail.
We do NOT share your personal data with these providers beyond what is necessary for them to deliver their service. Each processor is bound by a data processing agreement.
We may disclose your data if required by law, court order, or valid government request (e.g., a warrant for a refund-abuse investigation).
We do NOT sell your personal data.
You can request a copy of your personal data, including:
How to request: Email support@casino-app.tobewobe.com with "Data Access Request" in the subject line. We will respond within 30 days with a downloadable file.
You can request deletion of your account and associated personal data.
How to request: Visit the data deletion form in the app (Settings → Privacy → Delete My Account) or use the web-based form.
What happens: Your display name, profile, avatar, friends list, and presence are deleted immediately. You are removed from every multiplayer table you were seated at or watching, and your table connection and personal table-event records are deleted. Your wallet ledger is retained anonymized (no personal identifiers) for 7 years per regulatory requirements.
You can update your display name, avatar, and country/region at any time via your profile settings.
If you have opted into optional analytics or push notifications, you can disable them in Settings → Privacy at any time.
You can request a copy of your personal data in a portable format (JSON or CSV). Email support@casino-app.tobewobe.com with "Data Portability Request" in the subject line.
We implement industry-standard measures to protect your data:
No system is 100% secure. If you suspect a breach, contact us immediately.
The Service is not directed to children. It is intended only for adults: it is rated 18+ in the app stores, and the app requires players to be 18 or older (or older if a higher minimum age applies where they live). We do not knowingly collect personal information from anyone under 13, and we do not knowingly allow anyone under the required age to use the Service. If you are under 13 and have created an account, please contact us immediately and we will delete your account within 24 hours, even without parental consent.
COPPA (US Children's Online Privacy Protection Act): If we have actual knowledge that we have collected data from a child under 13, we will delete it on request, and may disable all related accounts.
If we discover a breach affecting your personal data, we will:
For residents of specific states (CA, VA, CO, etc.), we will also notify the state attorney general if legally required.
If you are outside the United States, your data will be transferred to and stored in the United States (us-east-1 AWS region). By using the Service, you consent to this transfer. For soft-launch markets (Canada, Australia, NZ, Philippines), additional consent and legal mechanisms will be in place before those regions open.
Any profile information you make visible to other players (display name, avatar, status line) may be viewed by other players in the game. Be mindful of what you share. Where free-text table chat is enabled, messages you type are shown to the other players at your table (except players who blocked you) and are deleted from the live service after 24 hours. Text messages are filtered before delivery (contact details, links and off-platform trading offers are refused). You can report any text message and block any player; a report copies the reported message and its sender into a moderation record so it can be reviewed after the message itself has expired. We reserve the right to moderate or remove content that violates our code of conduct, and to mute or remove accounts that break it.
We may update this policy at any time. If we make material changes, we will notify you in the app or by email. Your continued use of the Service constitutes acceptance of the updated policy.
Mailing Address:
[Company Legal Address]
Response Timeline:
We aim to respond to all requests within 30 days. For complex requests, we may seek a brief extension.